{"id":1133,"date":"2026-01-28T19:00:48","date_gmt":"2026-01-29T01:00:48","guid":{"rendered":"https:\/\/desarrollarte.mx\/inicio\/?page_id=1133"},"modified":"2026-02-24T14:14:24","modified_gmt":"2026-02-24T20:14:24","slug":"quejas-y-sugerencias","status":"publish","type":"page","link":"https:\/\/desarrollarte.mx\/inicio\/quejas-y-sugerencias\/","title":{"rendered":"Quejas y Sugerencias"},"content":{"rendered":"\n\n\n<h2>Quejas y sugerencias<\/h2>\n\n\n\n\n\nCalle Heraldo 86, Del Recreo, Azcapotzalco, 02070, CDMX.\n\n\n\n\n\n\n\n<h2>Buz\u00f3n de Quejas y Sugerencias (UNE) <\/h2>\n\n\n<style>\n    \/* Contenedor del formulario 1151 *\/\n    .custom-wpforms-1151 {\n        font-family: 'Segoe UI', Arial, sans-serif;\n        max-width: 800px;\n        margin: auto;\n    }\n\n    \/* ESTILO DE LOS RECUADROS (Inputs y Textarea) *\/\n    \/* Esto iguala el dise\u00f1o a tu primera imagen *\/\n    .custom-wpforms-1151 input[type=\"text\"],\n    .custom-wpforms-1151 input[type=\"email\"],\n    .custom-wpforms-1151 input[type=\"tel\"],\n    .custom-wpforms-1151 select,\n    .custom-wpforms-1151 textarea {\n        background-color: #ffffff !important;\n        border: 1px solid #cccccc !important; \/* Gris suave de la imagen *\/\n        border-radius: 4px !important;       \/* Esquinas suavizadas *\/\n        padding: 12px 15px !important;       \/* Espacio interno del texto *\/\n        color: #555555 !important;\n        font-size: 16px !important;\n        width: 100% !important;\n        box-sizing: border-box !important;\n        margin-bottom: 10px !important;\n        transition: border-color 0.3s ease;\n    }\n\n    \/* Efecto cuando el usuario hace clic en un recuadro *\/\n    .custom-wpforms-1151 input:focus, \n    .custom-wpforms-1151 textarea:focus {\n        border-color: #00235a !important; \/* Resalta con el azul original *\/\n        outline: none !important;\n    }\n\n    \/* ESTILO DEL BOT\u00d3N ENVIAR *\/\n    .custom-wpforms-1151 button.wpforms-submit {\n        background-color: #00235a !important; \/* Azul Marino Original *\/\n        color: #ffffff !important;\n        border: none !important;\n        padding: 12px 45px !important;\n        border-radius: 4px !important;\n        font-weight: bold !important;\n        font-size: 18px !important;\n        cursor: pointer !important;\n        display: block !important;\n        margin: 25px auto 0 auto !important; \/* Centrado *\/\n        transition: all 0.3s ease !important;\n    }\n\n    \/* CAMBIO DE COLOR AL PASAR EL CURSOR (HOVER) *\/\n    .custom-wpforms-1151 button.wpforms-submit:hover {\n        background-color: #fa830f !important; \/* Naranja solicitado *\/\n        transform: translateY(-1px); \/* Peque\u00f1o efecto de elevaci\u00f3n *\/\n    }\n\n    \/* Estilo de los Checkboxes y Textos Legales *\/\n    .custom-wpforms-1151 .wpforms-field-checkbox label {\n        font-size: 15px !important;\n        color: #333333 !important;\n        font-weight: 500 !important;\n    }\n    .custom-wpforms-1151 .wpforms-field-checkbox input {\n        margin-right: 10px !important;\n    }\n<\/style>\n\n<div class=\"custom-wpforms-1151\">\n    <style id=\"wpforms-css-vars-1151\">\n\t\t\t\t#wpforms-1151 {\n\t\t\t\t--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-1151\"><form id=\"wpforms-form-1151\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1151\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/inicio\/wp-json\/wp\/v2\/pages\/1133\" data-token=\"6f0163ec4d8980c7dced4a7047e6b793\" data-token-time=\"1775950672\"><noscript class=\"wpforms-error-noscript\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/div><div class=\"wpforms-field-container\">\t\t<div id=\"wpforms-1151-field_1-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"1\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-1151-field_1\" >procedencia o Comentario<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-1151-field_1\" class=\"wpforms-field-medium\" name=\"wpforms[fields][1]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-1151-field_11-container\" class=\"wpforms-field wpforms-field-name wpforms-list-2-columns\" data-field-id=\"11\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Nombre <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-1151-field_11\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][11][first]\" placeholder=\"Nombre\" aria-errormessage=\"wpforms-1151-field_11-error\" required><label for=\"wpforms-1151-field_11\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Nombre<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1151-field_11-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][11][last]\" placeholder=\"Apellido\" aria-errormessage=\"wpforms-1151-field_11-last-error\" required><label for=\"wpforms-1151-field_11-last\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Apellidos<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1151-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1151-field_2\" aria-hidden=\"false\">Correo electr\u00f3nico <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1151-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Correo\" spellcheck=\"false\" aria-errormessage=\"wpforms-1151-field_2-error\" required><\/div><div id=\"wpforms-1151-field_12-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"12\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1151-field_12\" aria-hidden=\"false\">Tel\u00e9fono <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1151-field_12\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][12]\" placeholder=\"Tel\u00e9fono\" aria-errormessage=\"wpforms-1151-field_12-error\" required><\/div><div id=\"wpforms-1151-field_16-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"16\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1151-field_16\" aria-hidden=\"false\">Lugar de procedencia <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1151-field_16\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][16]\" placeholder=\"Lugar de procedencia\" aria-errormessage=\"wpforms-1151-field_16-error\" required><\/div><div id=\"wpforms-1151-field_15-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"15\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1151-field_15\" aria-hidden=\"false\">Desplegable <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-1151-field_15\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][15]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Seleccione una opci\u00f3n<\/option><option value=\"Queja\"  class=\"choice-2 depth-1\"  >Queja<\/option><option value=\"Sugerencia\"  class=\"choice-3 depth-1\"  >Sugerencia<\/option><option value=\"Felicitaci\u00f3n\"  class=\"choice-5 depth-1\"  >Felicitaci\u00f3n<\/option><option value=\"Reclamaci\u00f3n\"  class=\"choice-4 depth-1\"  >Reclamaci\u00f3n<\/option><\/select><\/div><div id=\"wpforms-1151-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1151-field_3\" aria-hidden=\"false\">Comentario o mensaje<\/label><textarea id=\"wpforms-1151-field_3\" class=\"wpforms-field-large\" name=\"wpforms[fields][3]\" placeholder=\"Escribe tu mensaje aqui...\" aria-errormessage=\"wpforms-1151-field_3-error\" ><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-1151-field_1-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-1151-field_1-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-1151-field_1-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1151\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/desarrollarte.mx\/inicio\/wp-json\/wp\/v2\/pages\/1133\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1151\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/desarrollarte.mx\/inicio\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Cargando\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n<\/div>\n\n\n\n\n\n\n<h4>Cont\u00e1ctanos<\/h4>\n\n<p>Tus comentarios, quejas y\/o sugerencias nos ayudan a mejorar para darte la atenci\u00f3n que mereces.<\/p>\n\n\n\n\n<h4>Horarios de Atenci\u00f3n<\/h4>\n\n\n<p>Lunes a Viernes de 9:00 a 17:00<\/p>\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-1133","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/desarrollarte.mx\/inicio\/wp-json\/wp\/v2\/pages\/1133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/desarrollarte.mx\/inicio\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/desarrollarte.mx\/inicio\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/desarrollarte.mx\/inicio\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/desarrollarte.mx\/inicio\/wp-json\/wp\/v2\/comments?post=1133"}],"version-history":[{"count":15,"href":"https:\/\/desarrollarte.mx\/inicio\/wp-json\/wp\/v2\/pages\/1133\/revisions"}],"predecessor-version":[{"id":1165,"href":"https:\/\/desarrollarte.mx\/inicio\/wp-json\/wp\/v2\/pages\/1133\/revisions\/1165"}],"wp:attachment":[{"href":"https:\/\/desarrollarte.mx\/inicio\/wp-json\/wp\/v2\/media?parent=1133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}